Information and Advice Officer

  • £21000 - £24500 per annum
  • South Shields
  • Posted: 03/05/2022
  • Temporary
  • Job Ref: 652126860

Job Details

We are currently recruiting on behalf of Age Concern Tyneside South (ACTS). ACTS are a registered charity which promotes the wellbeing of older people living in South Tyneside, improving their quality of life and helping them maintain their independence.

We have an exciting opportunity for a passionate and motivated Information and Advice Officer to work within the within the Information and Advice Team.

You will provide support to older people with issues that arise, including financial difficulties, ill health, living arrangements and care needs. You will work with clients to develop and monitor effective support plans, enabling to resolve their issues, effectively manage life changing events, and maintain their independence.

You will need demonstrable experience of working in Information and Advice. You must have knowledge of the welfare benefits system, understanding of the issues facing older people and have experience of delivering excellent customer service. We are looking for someone with excellent communication skills with a track record of keeping accurate records.

As a member of the Information and Advice team, your role will include the provision of information and advice, and working with the project to develop in-house, home visits and outreach services. You must have the ability to travel freely for work purposes.

For the full Job Description and for an application pack, please email info Please note that the deadline for applications is 27th May 2022, with interviews aiming to taking place week commencing 6th June 2022.

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